All organisations can be described by the set of processes they perform, from issuing invoices to building widgets. In many the reasons for some of these processes are lost in the mist of time.
When asked why staff perform certain tasks the answer is “because I was told to do it” or “it was passed to me when Fred left”. So much cost is wasted on pointless or inefficient tasks that are no longer relevant.
We can help:
- Documenting tasks, finding out what is done and why
- Suggesting and implementing simple changes, cutting out unnecessary steps
- Empowering staff to question and think
- Automation. So many tasks are manual and consist of moving data from one computer to another. Robotic Process Automation (RPA) is the future!